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Return Policy
Return and Exchange Conditions
Product Quality Issues: If the product has quality problems, such as damage, missing parts, not consistent with the description, etc., customers have the right to request a return.
Non-quality return: For non-quality returns, such as customers are not satisfied with the goods, wrong purchases, etc., please ensure that the packaging and accessories are complete.
All warranties start from the date of receipt of the product. If the product fails during the warranty period, and the failure is due to quality problems rather than your own damage or misuse, we will accept the return.
1. The manufacturer's warranty period for defective goods is 30 days (excluding goods that are damaged or misused after receipt and problems caused by logistics).
2. Defective items must be reported and returned to us within the warranty period (if possible, please use the original packaging). You must tell us what the defect is and provide your order number.
We have a professional quality control team. They carefully check every item we receive from suppliers and manufacturers to avoid sending defective goods to our customers. We will ship the goods to customers by default with free shipping. If customers want to use a faster delivery method, they need to pay the relevant shipping costs.
Refund arrival time: about 3-5 working days, but the return shipping cost will be paid by the customer.
Special Note:
We will provide warranty service if you encounter quality problems within the warranty period. Each product has a specific warranty period (if it is not stated in the product listing, please contact us by email).
In this case, please provide us with the following proof:
1. Photos of the front and back of the original packaging
2. Photos or videos of the defective goods
3. Photos, videos or screenshots showing the failure of the defective product
If this happens, please follow the steps below:
What should I do if my goods are damaged?
In rare cases, rough handling by the courier may cause physical damage to your goods, such as a cracked screen.
If possible, please file a complaint directly with the delivery representative of the courier company before signing for it. They will tell you the complaint procedure.
If you have signed for the package, take photos of the damage and contact your local courier/delivery company office to file a complaint. They will have a complaint procedure for you to get compensation.